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.nav-backdrop{z-index:var(--z-backdrop);cursor:pointer;background:#0b100c47;border:0;display:block;position:fixed;inset:0}}.side-nav__list{flex-direction:column;gap:.15rem;margin:0;padding:0;list-style:none;display:flex}.skip-link{z-index:100;border-radius:var(--radius-sm);color:var(--ink);background:var(--surface);border:1px solid var(--border-strong);padding:.5rem .875rem;font-size:.8125rem;font-weight:600;text-decoration:none;transition:transform .15s;position:absolute;top:.75rem;left:.75rem;transform:translateY(-200%)}.skip-link:focus{outline:2px solid var(--brand-500);outline-offset:2px;transform:translateY(0)}.side-nav__link{border-radius:var(--radius-sm);width:100%;color:var(--ink-secondary);font:inherit;text-align:left;cursor:pointer;transition:background-color .14s var(--ease-color), color .14s var(--ease-color);background:0 0;border:none;align-items:center;gap:.65rem;padding:.55rem .65rem .55rem .8rem;font-size:.95rem;line-height:1.25;text-decoration:none;display:flex;position:relative}.side-nav__link:hover{background:var(--nav-hover);color:var(--ink)}.side-nav__link.is-active{background:color-mix(in srgb, var(--brand-100) 55%, var(--surface));color:var(--ink);font-weight:600}html[data-theme=dark] .side-nav__link.is-active{background:color-mix(in srgb, var(--brand-800) 45%, var(--surface))}.side-nav__link.is-active:before{content:"";background:var(--brand-600);border-radius:0 2px 2px 0;width:3px;position:absolute;top:.45rem;bottom:.45rem;left:0}.side-nav__icon{opacity:.78;width:1.15rem;height:1.15rem;color:inherit;flex-shrink:0;justify-content:center;align-items:center;display:inline-flex}.side-nav__link:hover .side-nav__icon,.side-nav__link.is-active .side-nav__icon{opacity:1;color:var(--brand-700)}html[data-theme=dark] .side-nav__link:hover .side-nav__icon,html[data-theme=dark] .side-nav__link.is-active 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auto;margin:0;font-size:1.05rem;font-weight:700;line-height:1.2;overflow:hidden}.topbar-title--spacer{visibility:hidden;flex:auto}.topbar-extra{flex:auto;align-items:center;gap:.5rem;min-width:0;display:flex}.menu-toggle__icon{line-height:0;display:flex}.topbar-user{flex:none;align-items:center;gap:.65rem;margin-left:auto;display:flex}.topbar-user__name{color:var(--muted);border-radius:var(--radius-sm);transition:color .14s var(--ease-color), background-color .14s var(--ease-color);margin:-.35rem -.15rem;padding:.35rem .45rem;font-size:.9rem;text-decoration:none}a.topbar-user__name:hover{color:var(--ink);background:var(--nav-hover)}a.topbar-user__name:focus-visible{outline:2px solid var(--brand-600);outline-offset:2px}a.topbar-user__name.is-active{color:var(--ink);font-weight:600}.notif{position:relative}.notif__btn{border:1px solid 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.85rem;display:flex}.notif__item:last-child{border-bottom:0}.notif__item:hover{background:var(--surface-muted)}.notif__item.is-unread{background:color-mix(in srgb, var(--brand-100) 45%, var(--surface))}html[data-theme=dark] .notif__item.is-unread{background:color-mix(in srgb, var(--brand-800) 35%, var(--surface))}.notif__item.is-high .notif__item-title{color:var(--danger)}.notif__item-main{flex-direction:column;flex:1;align-items:flex-start;gap:.2rem;min-width:0;display:flex}.notif__item-title{font-size:.88rem;font-weight:650;line-height:1.3}.notif__item-body{color:var(--ink-secondary);white-space:pre-line;-webkit-line-clamp:4;-webkit-box-orient:vertical;font-size:.8rem;line-height:1.35;display:-webkit-box;overflow:hidden}.notif__item-meta{color:var(--muted);margin-top:.15rem;font-size:.72rem}.notif__item-chevron{color:var(--muted);flex-shrink:0;margin-top:.1rem;font-size:1.15rem;font-weight:400;line-height:1}.notif__item.has-link:hover .notif__item-chevron{color:var(--ink)}.main{width:min(920px,100%);margin:0 auto;padding:1rem 1.25rem 2.5rem}.main--wide{width:min(1200px,100%)}.page-actions{flex-wrap:wrap;align-items:center;gap:.5rem;margin:0 0 1rem;display:flex}.nav-backdrop,.sidebar-drawer{display:none}.brand-lockup{border-radius:var(--radius-sm);align-items:center;gap:.55rem;min-height:2.4rem;display:inline-flex}.brand-lockup__mark{object-fit:contain;flex:none;width:1.85rem;height:1.85rem;display:block}.brand-lockup__copy{flex-direction:column;gap:.15rem;min-width:0;display:flex}.brand-lockup__text{letter-spacing:-.03em;font-size:.98rem;font-weight:800;line-height:1}.brand-lockup__world{color:var(--logo-world)}.brand-lockup__cashbox{color:var(--logo-cashbox)}.brand-lockup__subtitle{letter-spacing:.08em;text-transform:uppercase;color:var(--brand-600);font-size:.6875rem;font-weight:600;line-height:1;display:block}html[data-theme=dark] .brand-lockup__subtitle{color:var(--brand-300)}@media (max-width:800px){.shell{grid-template-columns:1fr}.sidebar-host{display:contents}.sidebar,.sidebar-modes,.sidebar-rail{display:none}.menu-toggle{display:inline-flex}.nav-backdrop{z-index:var(--z-backdrop);cursor:pointer;background:#0b100c73;border:0;display:block;position:fixed;inset:0}.sidebar-drawer{width:min(var(--sidebar-w), 88vw);background:var(--sidebar-bg);border-right:1px solid var(--border);z-index:calc(var(--z-sidebar) + 5);flex-direction:column;gap:1rem;padding:1rem .85rem;display:flex;position:fixed;top:0;bottom:0;left:0}}@media (prefers-reduced-motion:reduce){html[data-sidebar=hover] .sidebar,html[data-sidebar=manual] .sidebar,.shell.is-sidebar-hover .sidebar,.shell.is-sidebar-manual .sidebar{transition:none}}.main>.page-lead{margin:0 0 1rem}

:root{--warning:#8a5a00}html[data-theme=dark]{--warning:#e2c56e}body{font-family:var(--font-onest), var(--font)}button{color:inherit}button,a,input,select,textarea{touch-action:manipulation}.skip-link{z-index:100;border-radius:var(--radius-sm);background:var(--ink);color:var(--surface);padding:8px 12px;position:fixed;top:8px;left:8px;transform:translateY(-150%)}.skip-link:focus-visible{transform:translateY(0)}.inbox-shell{background:var(--surface);grid-template-columns:248px 360px minmax(420px,1fr);height:100dvh;min-height:620px;font-size:.875rem;line-height:1.45;display:grid;overflow:hidden}.queue-rail{background:var(--sidebar-bg);border-right:1px solid var(--border);flex-direction:column;min-width:0;padding:22px 16px 18px 24px;display:flex;position:relative}.brand{align-items:center;min-height:44px;margin-bottom:22px;display:flex}.brand-lockup{align-items:center;gap:.55rem;min-width:0;display:inline-flex}.brand-lockup__mark{object-fit:contain;flex:none;width:1.85rem;height:1.85rem;display:block}.brand-lockup__copy{flex-direction:column;gap:.15rem;min-width:0;display:flex}.brand-lockup__text{letter-spacing:-.03em;font-size:.98rem;font-weight:800;line-height:1}.brand-lockup__world{color:var(--logo-world)}.brand-lockup__cashbox{color:var(--logo-cashbox)}.brand-lockup__subtitle{letter-spacing:.08em;text-transform:uppercase;color:var(--brand-600);font-size:.6875rem;font-weight:600;line-height:1;display:block}html[data-theme=dark] .brand-lockup__subtitle{color:var(--brand-300)}.duty-line{background:var(--border-strong);border-radius:2px;width:2px;position:absolute;top:4.6rem;bottom:10.75rem;left:11px}.duty-line:before{content:"";border-radius:inherit;background:var(--brand-600);width:2px;height:30%;transition:height .18s var(--ease-color), background-color .18s var(--ease-color);position:absolute;inset:0 auto auto 0}.duty-line.is-live:before{height:72%}.duty-line.is-offline:before{background:var(--warning);height:18%}.rail-label,.eyebrow{color:var(--muted);letter-spacing:.075em;text-transform:uppercase;margin:0 0 9px;font-size:11px;font-weight:700}.queue-nav,.service-nav{gap:3px;display:grid}.service-nav{margin-top:18px}.queue-link,.service-link{border-radius:var(--radius-sm);cursor:pointer;text-align:left;width:100%;min-height:43px;color:var(--ink-secondary);background:0 0;border:0;justify-content:space-between;align-items:center;gap:8px;padding:8px 10px 8px 12px;font-weight:500;text-decoration:none;display:flex}.service-link{justify-content:flex-start}.queue-link:hover,.service-link:hover{background:var(--nav-hover);color:var(--ink)}.queue-link.is-active{background:var(--surface);color:var(--ink);font-weight:650}html[data-theme=dark] .queue-link.is-active{background:color-mix(in srgb, var(--surface) 70%, var(--page));color:var(--brand-100)}.queue-link b{background:color-mix(in srgb, var(--ink) 7%, transparent);min-width:24px;color:var(--muted);font-variant-numeric:tabular-nums;text-align:center;border-radius:999px;padding:2px 6px;font-size:11px}.queue-link.is-active b{color:var(--brand-700);background:var(--brand-100)}html[data-theme=dark] .queue-link.is-active b{color:var(--brand-900);background:var(--brand-300)}.service-link__icon{opacity:.85;flex:none;display:inline-flex}.rail-foot{border-top:1px solid var(--border);gap:10px;margin-top:auto;padding:12px 4px 0;display:grid}.rail-foot__meta{justify-content:space-between;align-items:center;gap:8px;min-width:0;display:flex}.rail-foot small{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.rail-foot .theme-toggle{flex:none;width:2.5rem;min-width:40px;height:2.5rem;min-height:40px}.connection{align-items:center;gap:7px;font-size:12px;font-weight:600;display:flex}.connection i{background:var(--warning);border-radius:50%;width:7px;height:7px}.connection.is-live i{background:var(--ok)}.conversation-list{border-right:1px solid var(--border);background:var(--surface);flex-direction:column;min-width:0;display:flex}.list-head{justify-content:space-between;align-items:center;gap:16px;min-height:88px;padding:18px 18px 14px;display:flex}.list-head .eyebrow{margin-bottom:2px}.list-head h1{letter-spacing:-.035em;margin:0;font-size:22px;line-height:1.15}.icon-button{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);cursor:pointer;width:42px;height:42px;color:var(--ink-secondary);transition:background-color .14s var(--ease-color), border-color .14s var(--ease-color);font-size:23px}.icon-button:hover{background:var(--nav-hover);color:var(--ink)}.filters{border-bottom:1px solid var(--border);padding:0 18px 15px}.search{display:block}.search .input{width:100%}.filter-row{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:8px;margin-top:8px;display:grid}.filter-row .input{min-width:0;min-height:36px;padding:6px 2.2rem 6px 8px}.check-filter{color:var(--ink-secondary);white-space:nowrap;align-items:center;gap:6px;font-size:12px;display:inline-flex}.check-filter input{accent-color:var(--brand-700)}.mobile-queues{display:none}.list-scroll{scrollbar-width:thin;flex:1;min-height:0;overflow-y:auto}.conversation-row{border:0;border-bottom:1px solid var(--border);background:var(--surface);cursor:pointer;text-align:left;align-content:center;gap:7px;width:100%;min-height:112px;padding:16px 18px;display:grid;position:relative}.conversation-row:hover{background:color-mix(in srgb, var(--surface-muted) 55%, var(--surface))}.conversation-row.is-active{background:var(--surface-muted);box-shadow:inset 3px 0 var(--brand-600)}.conversation-row.is-unread .row-top b{font-weight:750}.row-top{justify-content:space-between;align-items:baseline;gap:12px;display:flex}.row-top b{text-overflow:ellipsis;white-space:nowrap;min-width:0;font-size:14px;font-weight:600;overflow:hidden}.row-top time{color:var(--muted);font-variant-numeric:tabular-nums;white-space:nowrap;font-size:11px}.row-preview{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:12.5px;overflow:hidden}.row-meta{min-width:0;color:var(--muted);align-items:center;gap:7px;font-size:11px;display:flex}.row-meta>span:nth-child(2){text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.row-meta strong{background:var(--brand-700);min-width:20px;height:20px;color:var(--btn-primary-fg);font-variant-numeric:tabular-nums;border-radius:999px;place-items:center;margin-left:auto;padding:0 5px;font-size:10px;display:grid}.status{background:var(--surface-muted);min-height:20px;color:var(--ink-secondary);white-space:nowrap;border-radius:999px;align-items:center;padding:2px 7px;font-size:10px;font-weight:650;display:inline-flex}.status.is-new{background:var(--brand-100);color:var(--brand-900)}.status.is-active{background:color-mix(in srgb, var(--ok) 16%, var(--surface));color:var(--ok)}.status.is-waiting{background:color-mix(in srgb, var(--warning) 16%, var(--surface));color:var(--warning)}.status.is-closed{background:var(--surface-muted);color:var(--muted)}.load-more{width:calc(100% - 36px);margin:12px 18px}.conversation-detail{background:linear-gradient(var(--surface), var(--surface)) padding-box, repeating-linear-gradient(0deg, transparent 0 31px, color-mix(in srgb, var(--ink) 3%, transparent) 31px 32px);flex-direction:column;min-width:0;min-height:0;display:flex}.detail-head{border-bottom:1px solid var(--border);background:color-mix(in srgb, var(--surface) 94%, transparent);align-items:center;gap:14px;min-height:88px;padding:14px 22px;display:flex}.visitor-title{align-items:center;gap:11px;min-width:180px;display:flex}.avatar{background:var(--brand-100);width:38px;height:38px;color:var(--brand-900);border-radius:50%;flex:none;place-items:center;font-size:11px;font-weight:750;display:grid}.visitor-title h2{letter-spacing:-.02em;margin:0;font-size:15px}.visitor-title p{color:var(--muted);margin:2px 0 0;font-size:11px}.detail-actions{justify-content:flex-end;align-items:center;gap:7px;margin-left:auto;display:flex}.back-button{display:none}.assignment-line{border-bottom:1px solid var(--border);background:var(--surface-muted);min-height:38px;color:var(--muted);align-items:center;gap:7px;padding:7px 22px;font-size:11px;display:flex}.assignment-line b{color:var(--ink-secondary);font-weight:650}.assignment-line em{color:var(--warning);margin-left:auto;font-style:normal}.message-history{scrollbar-width:thin;flex:1;min-height:0;padding:24px clamp(20px,5vw,68px);overflow-y:auto}.date-divider{color:var(--muted);align-items:center;gap:10px;margin:9px 0 18px;font-size:10px;display:flex}.date-divider:before,.date-divider:after{content:"";background:var(--border);flex:1;height:1px}.message{width:fit-content;max-width:min(72%,640px);margin:0 0 10px}.message p{border:1px solid var(--border);background:var(--surface);color:var(--ink);white-space:pre-wrap;overflow-wrap:anywhere;border-radius:4px 11px 11px;margin:0;padding:10px 13px}.message.is-operator{margin-left:auto}.message.is-operator p{border-color:color-mix(in srgb, var(--brand-600) 19%, var(--border));background:color-mix(in srgb, var(--brand-100) 52%, var(--surface));border-radius:11px 4px 11px 11px}.message.is-failed p{border-color:color-mix(in srgb, var(--danger) 38%, var(--border))}.message footer{color:var(--muted);justify-content:flex-end;gap:6px;margin-top:3px;font-size:9px;display:flex}.message footer button{color:var(--danger);cursor:pointer;background:0 0;border:0;padding:0}.composer{border-top:1px solid var(--border);background:var(--surface);padding:12px clamp(20px,5vw,68px) 16px}.composer label{display:block}.composer textarea{resize:vertical;border:1px solid var(--input-border);border-radius:var(--radius);background:var(--input-bg);width:100%;min-height:66px;max-height:160px;color:var(--ink);padding:11px 13px;line-height:1.45}.composer textarea:focus{border-color:var(--brand-600);box-shadow:0 0 0 3px color-mix(in srgb, var(--brand-400) 28%, transparent);outline:none}.composer>div{justify-content:space-between;align-items:center;gap:12px;margin-top:8px;display:flex}.composer>div>span{color:var(--muted);font-size:10px}.action-error{background:color-mix(in srgb, var(--danger) 8%, var(--surface));border-top:1px solid color-mix(in srgb, var(--danger) 24%, var(--border));color:var(--danger);justify-content:space-between;align-items:center;gap:12px;padding:8px 22px;font-size:12px;display:flex}.action-error button{color:inherit;cursor:pointer;background:0 0;border:0}.detail-placeholder,.inline-state,.state-screen{text-align:center;place-items:center;display:grid}.detail-placeholder{height:100%;color:var(--muted);align-content:center;padding:32px}.detail-placeholder>span{color:var(--brand-600);font-size:34px}.detail-placeholder h2,.inline-state h2{color:var(--ink);letter-spacing:-.025em;margin:8px 0 4px;font-size:17px}.detail-placeholder p,.inline-state p{max-width:330px;margin:0}.inline-state{min-height:230px;color:var(--muted);align-content:center;padding:28px}.inline-state .btn{margin-top:14px}.state-screen{background:var(--page);min-height:100dvh;padding:24px}.state-screen>div{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);text-align:left;max-width:480px;padding:30px}.state-screen h1{letter-spacing:-.04em;margin:0 0 8px;font-size:26px}.state-screen p:not(.eyebrow){color:var(--muted);margin:0 0 20px}.skeleton-list{gap:1px;display:grid}.skeleton-list i{background:linear-gradient(90deg, 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button.is-active{background:var(--surface-muted);color:var(--ink);font-weight:650}.mobile-queues b{font-variant-numeric:tabular-nums;margin-left:3px}}@media (max-width:720px){.inbox-shell{grid-template-columns:1fr;min-height:0}.conversation-list{border-right:0}.conversation-detail,.inbox-shell.has-selection .conversation-list{display:none}.inbox-shell.has-selection .conversation-detail{display:flex}.list-head{min-height:76px;padding:14px 15px 10px}.filters{padding:0 15px 12px}.conversation-row{min-height:105px;padding-inline:15px}.detail-head{flex-wrap:wrap;min-height:76px;padding:10px 13px}.back-button{min-height:36px;color:var(--brand-700);cursor:pointer;background:0 0;border:0;align-items:center;font-weight:600;display:inline-flex}.visitor-title{order:2;width:100%;min-width:0}.detail-actions{order:1;margin-left:auto}.detail-actions .status{display:none}.detail-actions .btn{min-height:36px;padding-inline:9px;font-size:11px}.assignment-line{padding-inline:14px}.message-history{padding:18px 14px}.message{max-width:88%}.composer{padding:10px 12px calc(12px + env(safe-area-inset-bottom))}.composer>div>span{display:none}.composer>div{justify-content:flex-end}.composer .btn-primary{min-height:44px}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}